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Showing posts with the label customer focus

20220507 : Cakewalk with Cakewala

I have a nice experience to share.. Yesterday was my daughter's birthday.  I wanted to get a cake for her - order it a few days back.  Not the numerous off the display ones, I wanted to get the type which has a custom edible image  printed on top - so it matched with the theme of this time. The usual food delivery apps don't have that option. I had looked around.  I had done a lot of research and had ordered from someone sometime back. I had not had a very great experience with the process, support etc. The cake that turned up was also looking just ok. Didn't feel like going that route again. I remembered I had gotten a similar cake about 5 years back and it was good. I did some looking online and got the email of the shop. I wrote to them and somebody responded saying I have to speak to their manager and gave his mobile number. I can't call, so I sent a message on WhatsApp. I wasn't very hopeful that I will get a response. I don't respond to unknown folks mysel